Challenge
ServiceTitan created a new timesheet management app for service technicians.
Solution
Describe functionality with action-oriented language and ensure that the app content and voice were both internally consistent with itself, but also consistent with the entire ServiceTitan platform.
How I helped
Created new copy
Revised existing copy for improved clarity and tone
Worked with designer and project manager to ensure consistent use of terminology and messaging
Provided recommendations for improving interactions beyond just the content
Switching a timesheet activity
Original
Recommendations
Notification title and body copy
Original
Revisions and recommendations
End current activity
Original
Recommendations
End activity confirmation
Original
Recommendation