Content Designer

4/2022 to present

ServiceTitan, Glendale, CA

• Designing content for the mobile and web applications that make up a comprehensive SaaS platform targeting home and commercial services companies.
• Collaborating with product managers, designers, researchers, and developers to deliver inclusive, accessible (WCAG 2.1 AA), and data-driven content.
• Writing UX content guidelines and publishing design system documentation.

Technical Writer

6/2018 to 4/2022

Spok Inc.

Minneapolis, MN

• Supported the launch and support of a SaaS communication platform for the healthcare industry
• Created accessible, task-oriented documentation for healthcare workers and system administrators.
• Collaborated on UX content creation and improvement with development and product teams.
• Managed content using MindTouch CMS.
• Advocated for content standards and writing for translation and localization.

UX Writer (Contract)

10/2017 to 6/2018

Further (formerly SelectAccount)

Eagan, MN

• Collaborated with UX, development, and legal teams to write UX content for a redesigned member portal and mobile application redesign.
• Managed UI copy using Contentful CMS.
• Wrote knowledge articles supporting medical savings account offerings and other financial products

Technical Writer

9/2016 to 8/2017

Avionté Staffing Software

• Supported a staffing software solution transitioning to a cloud-based, SaaS model.
• Created task-oriented documentation for recruiters, HR professionals, and account managers.
• Collaborated with agile development teams and managed content through Zendesk.

Content Specialist

6/2015 to 9/2016

Trexin Consulting

• Promoted Trexin's healthcare and technology consulting business by developing email campaigns, landing pages, consultant bios, press releases, and event summaries.
• Managed the creation of marketing content, streamlined the creation process, and developed an internal style guide.

Technical Writer / UX Writer

1/2015 to 6/2015

Minnesota Bureau of Criminal Apprehension

• Contributed UX copy to multiple law enforcement applications.
• Collaborated with developers and project managers to create vendor specifications materials to define business rules, establish certification requirements, and document the XML schema.
• Developed technical and support documentation for office software migrations.

UX Writer (Contract)

8/2013 to 1/2015

Best Buy Co. Inc.

• Worked with UX, Dev, and Legal teams to write UX copy and training materials for mobile and desktop guided shopping applications.
• Created user manuals, eLearning courses, and technical support articles.
• Researched and wrote over 300 technical support articles.

Skills and technology

HTML

CSS

XML

Markdown

Structured Authoring

Topic-based Authoring

DITA

Wordpress

MindTouch

ZenDesk

Contentful

Framemaker

Madcap Flare

Camtasia

Jira

Confluence

Rally

Microsoft Word

Microsoft Powerpoint

Photoshop

Illustrator

Axure

Figma

Sketch

Zeplin

Education

Bachelor of Arts: English

University of Minnesota, Morris