Content Designer (Contract)

U.S. Bank

5/2024 to present

Minneapolis, MN

• Leading content design for the redesign of U.S. Bank’s mobile check deposit feature, shaping UX copy for first-time use, error handling, and notifications.
• Creating and maintaining a detailed content document with tagged elements for Spanish translation, and coordinating handoff with dev and localization teams.
• Collaborating with product designers and researchers to iterate on a proof of concept, and contributing to usability testing and design improvements.
• Presenting content decisions to stakeholders and advocating for clear, inclusive communication grounded in accessibility (WCAG/A11y) best practices.
• Contributing UX content for banker-facing small business tools and supporting early research for customer-facing bill pay experiences.
• Writing and editing content aligned with U.S. Bank’s voice and content strategy, ensuring consistency in tone, structure, and accessibility across platforms.

Content Designer

4/2022 to 3/2024

ServiceTitan

Glendale, CA (remote)

• Supported a large experience design org across mobile and web in a complex SaaS platform for field service companies.
• Created voice, tone, and interaction patterns for ServiceTitan’s customer-facing chatbot, including onboarding, support, and handoff flows.
• Wrote chatbot content for transitions, failure messages, and end states to ensure a smooth, trustworthy customer experience.
• Developed scalable content guidelines for the design system and collaborated with the design systems team on implementation.
• Participated in user research and usability testing to inform content strategy and improve language across tools and touchpoints.
• Contributed to accessible, inclusive experiences across the platform by applying WCAG and A11y best practices to content design decisions.

Technical Writer

6/2018 to 4/2022

Spok Inc.

Minneapolis, MN

• Supported the launch and support of a SaaS communication platform for the healthcare industry
• Created accessible, task-oriented documentation for healthcare workers and system administrators.
• Collaborated on UX content creation and improvement with development and product teams.
• Managed content using MindTouch CMS.
• Advocated for content standards and writing for translation and localization.

UX Writer (Contract)

10/2017 to 6/2018

Further

Eagan, MN

• Collaborated with UX, development, and legal teams to write UX content for a redesigned member portal and mobile application redesign.
• Managed UI copy using Contentful CMS.
• Wrote knowledge articles supporting medical savings account offerings and other financial products

Technical Writer

9/2016 to 8/2017

Avionté Staffing Software

• Supported a staffing software solution transitioning to a cloud-based, SaaS model.
• Created task-oriented documentation for recruiters, HR professionals, and account managers.
• Collaborated with agile development teams and managed content through Zendesk.

Content Specialist

6/2015 to 9/2016

Trexin Consulting

• Promoted Trexin's healthcare and technology consulting business by developing email campaigns, landing pages, consultant bios, press releases, and event summaries.
• Managed the creation of marketing content, streamlined the creation process, and developed an internal style guide.

Technical Writer / UX Writer

1/2015 to 6/2015

Minnesota Bureau of Criminal Apprehension

• Contributed UX copy to multiple law enforcement applications.
• Collaborated with developers and project managers to create vendor specifications materials to define business rules, establish certification requirements, and document the XML schema.
• Developed technical and support documentation for office software migrations.

UX Writer (Contract)

8/2013 to 1/2015

Best Buy Co. Inc.

• Worked with UX, Dev, and Legal teams to write UX copy and training materials for mobile and desktop guided shopping applications.
• Created user manuals, eLearning courses, and technical support articles.
• Researched and wrote over 300 technical support articles.

Skills and technology

HTML

CSS

XML

Markdown

Structured Authoring

Topic-based Authoring

DITA

Wordpress

MindTouch

ZenDesk

Contentful

Framemaker

Madcap Flare

Camtasia

Jira

Confluence

Rally

Microsoft Word

Microsoft Powerpoint

Photoshop

Illustrator

Axure

Figma

Sketch

Zeplin

Education

UX Writing Acadamy

UX Writing Hub 

2024

Bachelor of Arts: English

University of Minnesota, Morris

1996