Hi, I'm Javen
My content design career started on the help desk.
For the first five years of my professional life, I worked in technical support, troubleshooting, translating jargon, and spotting patterns where people succeeded or got stuck. That experience fundamentally shaped my approach to content design: with empathy, clarity, and a deep belief in the power of content to create effective design.
Since then, I’ve written everything from manuals and job aids to onboarding flows, design system guidelines, and chatbot scripts. My work has helped people set up medical savings accounts, deposit checks with their phones, and navigate complex communication platforms. My contributions to product design have supported healthcare workers, financial professionals, small business owners, and everyday people trying to get something done.
As a content designer and UX writer, I use research to understand how people think, what they’re trying to do, and where they might stumble. I focus on clarity, structure, and timing—designing content that supports them at every step. I care deeply about accessibility, inclusion, and making complex tools feel human.
Ultimately, I’m passionate about the power of content design to support, guide, educate, and empower people.