Jesse Grosjean is the founder of Hog Bay Software, a successful shareware business that designs and sells software for the Apple Macintosh. Hog Bay Software has been around since 2001, and has recently enjoyed a fresh surge of popularity around the Internet after the successful execution of a marketing strategy, and I thought that there was a lot to learn from Jesse’s story.
The shareware market
Shareware is a “try before you buy” method of selling software that’s been in common usage since the late 1980’s. The software is usually downloaded for free from the developer’s website and has a limited trial period during which the potential customer is allowed free use of the application.
The shareware software business is a crowded one. And the Macintosh shareware market is especially so. Macs have a much smaller piece of the market share relative to Windows users, so there are fewer customers in general, but the Mac platform has a very active shareware community, thusly shareware market is crowded with the products of very skilled, talented and passionate developers.
It’s a struggle to find and fill a niche that’s not already overcrowded. It’s difficult to create original applications that haven’t already been created (and better executed) by another developer. And lastly, and most paradoxically, to design a tool that will stand out as a must-have utility for users, but won’t be eclipsed by Apple itself taking the functionality and including it for free in it’s next operating system release.
Then, on top of the challenge of creating a superior product (a feat in and of itself) a superior marketing strategy is needed to bring the product out of obscurity and place it on the hard drive of potential customers.
Hog Bay’s formula for success
There are 4 clearly identifiable areas that make Hog Bay a successful shareware publisher. And the first two were accomplished before Grosjean put on the salesman hat.
1. Good Products
Hog Bay publishes quality software.
I have personal experience with Hog Bay Software. I purchased the Hog Bay Notebook (now Mori) back in 2002 or 03, and it was a great product. Great features. Great fit for my writing methodology. A solid piece of software that I enjoyed using.
In fact, Mori was successful, it’s value increased to the point where Grosjean was able to sell it to another developer. Since then, Grosjean has released two new apps, Writeroom and Task Paper, that have been well received by the community at large.
Grosjean’s talent and skill are put to work developing high-quality, reliable software.
2. Good Customer Service and Support
Software has bugs. This is just the nature of the beast. Even the most well-funded and well-trained software developers don’t put out flawless products.
In the software biz, features may get attention, but good product support often goes farther than cutting edge features when it comes to closing the deal. A good customer experience not only keeps current customers happy, it also brings new customers into the fold via word of mouth.
I also have personal experience with the support side of Hog Bay Software early on, and the developer was quick to respond and professional. And, now, while I don’t remember exact details of the issue, I still remember the experience. I still recommend the software to friends who are new Mac users.
The user of Hog Bay products is assured a good experience when the inevitable software bugs surface, and they know that the products will continue to be updated and maintained by the developer.
3. Knowledge of his target market, discovery of his niche
TaskPaper is the newest product on the market from Hog Bay. It’s a Mac-only, Getting Things Done-based to-do list application, and it joins an increasingly crowded marketplace full of apps with similar goals.
The Mac user community is a small, but passionate one. And Grosjean numbers among them. So he’s built his software to appeal to Mac users.
But TaskPaper has carved out an even more specific niche by centering itself around manipulating a plain text document that’s easily manipulated by any other program that works with plain text. This is a big deal with a certain sub-set of productivity-minded Mac users. And Grosjean knew this when he set out to develop the application.
TaskPaper isn’t the magic bullet of productivity apps. It doesn’t try to do everything for everyone. It’s a tool specifically designed for one thing, specifically targeting a class of potential customer who value a specific philosophy when it comes to their software.
So he’s found his niche: Mac users who follow the GTD methodology of productivity and prefer to store their data in plain text formats.
4. A solid strategy for marketing the software to the target market.
Now that the product has been developed, the challenge then becomes how to get his highly specialized application to his target market?
The developer posted a blog entry describing how he approached this problem and solved it. In a nutshell, he took advantage of the blogosphere to generate word of mouth.
He offered free licenses of TaskPaper to bloggers who wrote reviews of the application. He also offered free TaskPaper licenses to reviewers who write about WriteRoom, the other Hog Bay product.
Additionally, the developer offered a limited time discount immediately following the release in order to get business from early adopters.
Check out Grosjean’s blog post “TaskPaper, my indie launch story”. It’s a great, first-hand example of how to leverage the skills, the talents, and the advantages you have into making your business a success.
Links
TaskPaper, my indie launch story
Interview with Jesse Grosjean, Founder of Hog Bay Software
Mori Product Page (Apokalypse Software Corp)